9 October 2019
GridAKL Lysaght Building
In order to make our customers awesome, we need to understand their steps, touch-points, emotions and their needs. And customer journey mapping is one of many tools that can be used to build empathy, provide insight into, and start a discussion around your customers. This is a crucial tool for every product team. Therefore, as an agile coach, you may want to know what customer journey mapping is about.
This hands-on workshop will guide us through the customer journey mapping. Our customer will be participants of our meetups and we hope to be able to better understand the members of our community and as a result, provide better experience for everyone.
We will use a lot of post-its, will interview people around us and will create the journey map together. This will be a high-paced and intense workshop!
About the facilitator:
Danka Jurkiewicz is an amazing UX designer and researcher. She works at Pixel Fusion where she creates magical experiences for her clients.
P.S. Please read our YesQA in order to better understand our community: https://docs.google.com/document/d/1jlke9EcVU_H0KduGi312h7OmxeMm9eD5DAhT4l3QKi8/edit?usp=sharing